Comments on: Discrimination & Anonymity in Internet Selling http://imamerchant.org/blog/discrimination-anonymity-in-internet-selling/ Internet Merchants Association Blog - Thoughts and ideas from our IMA members for online sellers. Wed, 07 Jan 2009 05:25:33 +0000 http://wordpress.org/?v=2.1 By: chipseo http://imamerchant.org/blog/discrimination-anonymity-in-internet-selling/#comment-17 chipseo Thu, 06 Dec 2007 02:09:14 +0000 http://imamerchant.org/blog/discrimination-anonymity-in-internet-selling/#comment-17 Great points... we sold on ebay full time for almost 5 years and the ebay seller was always to blame when things went wrong, rarely was it eBay's problem. We now sell on Amazon. Our customer service, or the attention we have to pay to what is going on is a mere fraction of what it was on eBay. Our repeat business on eBay was 70-75%, and needed. Our repeat buyers on Amazon, less than 5% I would guess, and not needed. Amazon does take care of just about all the customer service issues there are, so even if we have a disgruntled buyer, they probably wouldn't be back anyway. Great post, thanks. Scott Great points… we sold on ebay full time for almost 5 years and the ebay seller was always to blame when things went wrong, rarely was it eBay’s problem.

We now sell on Amazon. Our customer service, or the attention we have to pay to what is going on is a mere fraction of what it was on eBay. Our repeat business on eBay was 70-75%, and needed. Our repeat buyers on Amazon, less than 5% I would guess, and not needed.

Amazon does take care of just about all the customer service issues there are, so even if we have a disgruntled buyer, they probably wouldn’t be back anyway. Great post, thanks. Scott

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