Comments on: The Amazon Return Policy-Raising ??? Buyer Expectations Internet Wide http://imamerchant.org/blog/the-amazon-return-policy-raising-buyer-expectations-internet-wide/ Internet Merchants Association Blog - Thoughts and ideas from our IMA members for online sellers. Wed, 07 Jan 2009 04:00:44 +0000 http://wordpress.org/?v=2.1 By: NineThreeNine http://imamerchant.org/blog/the-amazon-return-policy-raising-buyer-expectations-internet-wide/#comment-28 NineThreeNine Thu, 07 Feb 2008 17:51:14 +0000 http://imamerchant.org/blog/the-amazon-return-policy-raising-buyer-expectations-internet-wide/#comment-28 Well as a buyer, if I can get a very similar price from Amazon, compared to the marketplace, then I would always buy from Amazon, due to their superior and dependable customer service. Similarly, I would avoid eBay merchants that offer no refunds, or charge restocking fees. Of course, this is all relative to price. If a £200/$400 item can be bought for say £20/$40 less at a store, then I would care less about the policy, than if I bought a £2000/$4000 item. Well as a buyer, if I can get a very similar price from Amazon, compared to the marketplace, then I would always buy from Amazon, due to their superior and dependable customer service. Similarly, I would avoid eBay merchants that offer no refunds, or charge restocking fees.

Of course, this is all relative to price. If a £200/$400 item can be bought for say £20/$40 less at a store, then I would care less about the policy, than if I bought a £2000/$4000 item.

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