Comments on: The eBay Feedback Theory - Busted http://imamerchant.org/blog/the-ebay-feedback-theory-busted/ Internet Merchants Association Blog - Thoughts and ideas from our IMA members for online sellers. Wed, 07 Jan 2009 03:10:09 +0000 http://wordpress.org/?v=2.1 By: Graham http://imamerchant.org/blog/the-ebay-feedback-theory-busted/#comment-34 Graham Sun, 17 Feb 2008 15:35:27 +0000 http://imamerchant.org/blog/the-ebay-feedback-theory-busted/#comment-34 A well considered and written view. DSRs will become more relevant in future without doubt. I find it interesting that eBay has now linked the discounts volume sellers can received to their DSRs. With the absence of buyer feedback it seems likely eBay expect the reviews of sellers to become more realistic. If that's so it looks to be a cynical move designed to quickly cut back the number of sellers able to qualify for discounts. As ever with eBay... buyer beware. A well considered and written view. DSRs will become more relevant in future without doubt. I find it interesting that eBay has now linked the discounts volume sellers can received to their DSRs. With the absence of buyer feedback it seems likely eBay expect the reviews of sellers to become more realistic. If that’s so it looks to be a cynical move designed to quickly cut back the number of sellers able to qualify for discounts.

As ever with eBay… buyer beware.

]]> By: bob peskorse http://imamerchant.org/blog/the-ebay-feedback-theory-busted/#comment-43 bob peskorse Tue, 26 Feb 2008 16:57:23 +0000 http://imamerchant.org/blog/the-ebay-feedback-theory-busted/#comment-43 There are a couple of things that are being overlooked. Ebay states The No. 1 reason buyers cited for decreasing or ceasing their activity on eBay was negative unwarranted retaliatory feedback they received from sellers," The key word in that statement is "unwarranted" Does Ebay really know how many neagative feedbacks were unwarranted? The key question is How many of those individuals did indeed deserve that feedback? Probably most of them. It seems to be an ever increasing problem in our culture. That an ever increasing number of people simply don't want to play by the rules. Or take responsibility for their own decisions. And are the fist to scream foul. When they feel they have aren't given the right to play by their own rules. Or that they have to except the consequences of their own decisions. I've been on Ebay for almost ten years now. Both as a buyer and seller. I don't believe that the majority of people on Ebay intensionaly try to defraud on another. But there are some that do. And now Ebay has decided to revamp their system to accomidate the few. And in doing so is going to open the door for more buyers to abuse the system with no fear of being held accountable. Ebay is giving in to the desires of the few. And in the process will destroy what has made Ebay work. They think that they have found a solution that will curb the decreasing number of buyers. Well they haven't. In May I personally am going to state in big bold print. That payment is due within 48 hours. After that time has expired. The item will be relisted or offered in a Second chance offer. I am not going to wait 10 days as suggested to get paid. After already waiting 5 - 7 for an auction to end. If I no longer have a voice to protect myself and others from deadbeat buyers. I am not going to waste me time dealing with them. If you want an item be ready to pay for it, or don't bid. As the trend seems to be now a days. The fair players get the burdens while the few bad apples get their way. There are a couple of things that are being overlooked. Ebay states The No. 1 reason buyers cited for decreasing or ceasing their activity on eBay was negative unwarranted retaliatory feedback they received from sellers,” The key word in that statement is “unwarranted”
Does Ebay really know how many neagative feedbacks were unwarranted?
The key question is How many of those individuals did indeed deserve that feedback? Probably most of them. It seems to be an ever increasing problem in our culture. That an ever increasing number of people simply don’t want to play by the rules. Or take responsibility for their own decisions. And are the fist to scream foul. When they feel they have aren’t given the right to play by their own rules. Or that they have to except the consequences of their own decisions.
I’ve been on Ebay for almost ten years now. Both as a buyer and seller. I don’t believe that the majority of people on Ebay intensionaly
try to defraud on another. But there are some that do. And now Ebay has decided to revamp their system to accomidate the few. And in doing so is going to open the door for more buyers to abuse the system with no fear of being held accountable. Ebay is giving in to the desires of the few. And in the process will destroy what has made Ebay work. They think that they have found a solution that will curb the decreasing number of buyers. Well they haven’t. In May I personally am going to state in big bold print. That payment is due within 48 hours. After that time has expired. The item will be relisted or offered in a Second chance offer. I am not going to wait 10 days as suggested to get paid. After already waiting 5 - 7 for an auction to end. If I no longer have a voice to protect myself and others from deadbeat buyers. I am not going to waste me time dealing with them. If you want an item be ready to pay for it, or don’t bid. As the trend seems to be now a days. The fair players get the burdens while the few bad apples get their way.

]]> By: Tricia http://imamerchant.org/blog/the-ebay-feedback-theory-busted/#comment-74 Tricia Sat, 24 May 2008 18:47:19 +0000 http://imamerchant.org/blog/the-ebay-feedback-theory-busted/#comment-74 Why is it that if I go to any brick & mortar store or other online store I can evaluate them and determine whether or not I would like to buy from them without seeing every comment or complaint ever made about them, whether reasonable or not? Let's say you went to shop at Nordstrom. They have always been known for their great customer service. However, let say new management of their parent company came along and created a policy where if a customer became unhappy with them for any reason, they could spray-paint their complaint in graffiti across the front of the store. This includes the customer who bought something they didn't like and didn't even bother to ask if they could return it. It also includes the customer who purchased something from the mail order division but didn't like that they didn't use environmentally-friendly packing materials. All of this would be bad enough, however, a new policy also came into effect that the store was never allowed to clean up the graffiti on their building, even if they worked the problems out with the buyers. Do you think this would make you more or less likely to shop there? Why is it that if I go to any brick & mortar store or other online store I can evaluate them and determine whether or not I would like to buy from them without seeing every comment or complaint ever made about them, whether reasonable or not?

Let’s say you went to shop at Nordstrom. They have always been known for their great customer service. However, let say new management of their parent company came along and created a policy where if a customer became unhappy with them for any reason, they could spray-paint their complaint in graffiti across the front of the store. This includes the customer who bought something they didn’t like and didn’t even bother to ask if they could return it. It also includes the customer who purchased something from the mail order division but didn’t like that they didn’t use environmentally-friendly packing materials. All of this would be bad enough, however, a new policy also came into effect that the store was never allowed to clean up the graffiti on their building, even if they worked the problems out with the buyers. Do you think this would make you more or less likely to shop there?

]]>